Who is Bolt Energy?
Bolt Energy is a retail energy provider of natural gas to customers across the United States. We are an alternative to your utility - in a deregulated market, you’re free to choose your provider.
Who do I contact if I have a natural gas leak or other emergency?
For all emergencies, please contact your utility or contact 911.
What is a retail energy provider?
A retail energy provider is an alternative to your utility.
How can I enroll?
You can click here [hyperlinked to plans page] and enter your zip code to see available plans, or you can contact us at 1-800-213-2870.
Do I have to contact my utility to switch to Bolt Energy?
Nope - we’ll do all the work. Once you enroll with Bolt Energy we’ll contact your utility for you to initiate the switch.
How long does the switch take?
It takes 1 billing cycle to complete the switch to Bolt Energy.
Why do I still get billed by my utility?
Bolt Energy works together with your utility to bring gas to your home. Your utility is still responsible for delivering the gas from Bolt Energy to your home.
Will I receive a separate bill from Bolt Energy?
You will receive one bill from your utility. You will see charges from Bolt Energy on your utility bill.
How can I pay my bill?
You will pay your bill through your utility, just as you always have.
How can I update my contact information?
You can give us a call at 1-800-213-2870.
Will I temporarily lose gas supply if I switch?
No, you will not encounter any interruption in service when you switch to Bolt Energy. We coordinate with your utility to ensure that the transition is seamless.
What happens when my contract ends?
When your contract ends, your plan will auto-renew with the same rate and term.
Why do you need my utility account number?
We need your account number to facilitate the switch from your utility to Bolt Energy. To switch to Bolt, you must have an active account with your utility.
Is there a monthly fee?
Some plans may have a monthly service fee. Check out our Plans page for more information.
Is there an early termination fee?
Some plans may have an early termination fee. Check out our Plans page for more info.
What is deregulation?
Traditionally, in a regulated market, your utility would deliver your energy as well as bill you. The price you pay is determined by your utility. If you live in a deregulated market, there are multiple Retail Energy Providers (REPs) who can offer you an alternative rate. Deregulation benefits consumers as competition leads to lower rates.
What is your carbon offset program?
Our carbon offset program funds projects that offset 100% of the CO2 you use in your day to day life.
What is a therm?
The term 'Therm' is the unit of measurement for your natural gas use over time.
